Case Study: Eichardt's Private Hotel achieves 27% direct-channel RevPAR growth with Lighthouse

Eichardt's Private Hotel lifts direct-channel RevPAR 27% with Lighthouse

Eichardt's Private Hotel, a luxury boutique hotel in New Zealand, faced the challenge of managing its revenue and maintaining competitive rates without a dedicated revenue manager. Their General Manager, Jerry Feng, oversaw commercial strategy for multiple properties and relied on a manual, time-consuming process of rate shopping conducted by his front office team, which was prone to human error. They implemented Lighthouse Pricing from vendor Lighthouse to automate this process.

The Lighthouse solution provided real-time market intelligence and automated, AI-powered rate recommendations. This replaced the manual work, allowing the team to act faster on pricing shifts and improve their direct-channel performance. As a result, Eichardt's achieved a 27% year-over-year increase in direct-channel RevPAR, with growth exceeding 30% during shoulder seasons, all without adding headcount. Lighthouse enabled them to automate routine pricing while retaining full commercial oversight.

Eichardt's Private Hotel