Case Study: Zendesk achieves higher travel support resolution with My AskAI

Zendesk boosts travel support resolution to 76-80% with My AskAI

Zendesk, a customer service platform, faced challenges with its native AI agent for travel and hospitality support, which struggled with low resolution rates and per-resolution pricing that spiked during peak booking seasons. The AI also failed to access specific booking records, leading to incorrect answers. To address this, they implemented My AskAI's AI support agent integrated directly into their Zendesk environment.

My AskAI's solution integrated with Zendesk's User Data API to pull live booking information, ensuring accurate answers based on the specific reservation. It also provided native multilingual support across 95 languages. As a result, a user, TravelJoy, saw its AI resolution rate jump from 24% to 76-80% on the same Zendesk inbox, saving 193 hours per month and achieving an 86% AI customer satisfaction score. My AskAI's per-ticket pricing also prevented cost surges during high-volume periods.

Zendesk