Case Study: West Monroe cuts IT resolution time and saves $1.4M with Moveworks AI support

West Monroe cuts IT resolution time and saves $1.4M with Moveworks

West Monroe, a business and technology consulting firm, faced significant productivity losses and high support costs because employee downtime directly impacted billable client work. Their challenge was to resolve IT and HR issues faster for a tech-savvy, distributed workforce without degrading service quality or adding headcount. To address this, they deployed the Moveworks AI-powered support platform.

By implementing Moveworks, which integrates with tools like Microsoft Teams and ServiceNow, West Monroe provided instant, automated support to employees. The results were substantial: Moveworks resolved 8,000 tickets and accelerated another 4,000 in the first year. This led to $1.4 million in annual savings from reduced MSP costs, cut software implementation times from days to under 30 minutes, and significantly improved employee satisfaction.

West Monroe