Case Study: Wellstar achieves scalable, always-on employee support with Moveworks

Wellstar resolves 10,000+ employee issues instantly with Moveworks

Wellstar Health System, one of Georgia's largest healthcare providers, faced a disjointed employee support model. Their frontline medical staff experienced long wait times for tech issue resolutions and missed critical updates, creating friction and burnout. To address this challenge, Wellstar partnered with Moveworks to implement its AI Assistant platform.

Moveworks deployed its AI Assistant, known internally as WALi, which integrated with platforms like Microsoft Teams and ServiceNow to provide instant, multichannel support. The solution autonomously resolved over 10,000 issues, including unlocking 6,600 accounts, and reduced password reset calls from 60% to 10%. Moveworks enabled Wellstar to accelerate approvals from days to just 1.5 hours and deliver targeted communications, creating a more responsive and scalable support model.

Wellstar