Case Study: a web design company improves IT support and employee satisfaction with Moveworks

Web Design Company resolves 50%+ of IT issues with Moveworks

The web design company, a leading global provider of no-code web design platforms, faced challenges in transitioning from a managed service provider to an in-house IT support model while maintaining quality. They needed to provide 24/7 global support without scaling their staff and reduce time spent on routine issues. To address this, they partnered with Moveworks to implement an AI-powered solution.

Moveworks implemented its AI Assistant, which integrated with the company's existing systems like Jira and Okta. This solution autonomously resolved 50% of IT issues, performing work equivalent to three full-time employees, and achieved a 60% adoption rate. The Moveworks implementation allowed the IT team to focus on strategic initiatives and helped the company achieve an average Net Promoter Score of 90+.

Web Design Company