Case Study: Vituity boosts physician productivity with Moveworks

Vituity Speeds Up Care for Patients by Supporting its Physicians with AI

Vituity, one of the largest acute care providers in the U.S., needed a better way to support its distributed physicians without pulling them away from patient care. After years of limited traction with self-service, the healthcare organization faced slow, manual IT support, unclear communication across teams, and a need for a single, easy place for employees to get help. It turned to Moveworks and its AI-powered employee support platform to streamline service.

Moveworks deployed an AI chatbot called Otto on Microsoft Teams, integrated with systems like ServiceNow, Okta, and Office 365 to automate support and employee communications. The solution delivered instant answers, targeted interactive messaging, and self-service across IT and HR, freeing up 40% of L1 help desk agents for higher-priority work and cutting average issue resolution time by one business day. Vituity also reported more than 14,000 help requests handled by Otto and significantly lower IT spend.

Vituity

Amith Nair

Chief Information Officer