Case Study: Vituity achieves proactive IT support and frees 40% of L1 help desk capacity with Moveworks

Vituity frees up 40% of L1 help desk capacity with Moveworks

Vituity, a large acute-care provider in the United States, faced challenges with reactive IT support and missed communications that slowed down its physicians during critical patient care moments. Their distributed workforce struggled with system disruptions and unread mass emails. To address this, Vituity partnered with Moveworks to implement an AI assistant.

Moveworks deployed its AI assistant, named Otto, within Microsoft Teams to automate IT and HR support and deliver targeted communications. This solution freed up 40% of level 1 help-desk capacity and reduced the average time to close issues by one full business day. By resolving routine requests instantly and providing proactive updates, Moveworks helped Vituity shift to a proactive support model that minimizes disruption to care delivery.

Vituity