Case Study: Verisk achieves instant global employee support with Moveworks

Verisk Supports Its Global Workforce In Seconds—With Ai On Microsoft Teams

Verisk, a global data analytics company, needed a way to support rapid growth from acquisitions without increasing IT headcount. Employees across 34 countries were waiting days for help, and the company also needed to make onboarding, employee communications, and return-to-office support easier across a complex global workforce. Verisk turned to Moveworks and its AI chatbot, Vic, inside Microsoft Teams.

With Moveworks, Verisk delivered instant, personalized support in chat, automated routine IT requests, and proactively resolved common issues like password lockouts. The company reported that 96% of employees were helped by Moveworks, 36% of issues were resolved automatically, 4.2K account issues were resolved per month, and 386 communications were delivered with a 75% response rate. Moveworks also helped Verisk shut down phone support, reduce help desk burden, and avoid the need to triple its L1 workforce.

Verisk

David Lewis

AVP of Compute Services