Case Study: Verisk achieves higher employee engagement with Moveworks AI Assistant

Verisk boosts employee engagement with Moveworks as 96% use AI Assistant in Teams

Verisk, a global data analytics company operating in 34 countries, faced a significant challenge in keeping its diverse workforce aligned and informed. Mass emails were being ignored, critical updates were getting lost, and the resulting employee questions were overwhelming the IT help desk. To address this, Verisk turned to Moveworks and implemented its AI Assistant, known internally as Vic.

The Moveworks solution was embedded in Microsoft Teams to deliver targeted, interactive communications and provide instant support. This approach dramatically boosted engagement, with 96% of employees using the AI Assistant for help. The results included 36% of common issues being resolved automatically and the elimination of phone support, as employees preferred the chat-based interface. Moveworks enabled Verisk to shift from a reactive communication model to a proactive one, ensuring its global workforce stayed aligned in real time.

Verisk