Case Study: The Wonderful Company accelerates IT support and digital transformation with Moveworks

The Wonderful Company’s radical digital transformation journey with AI

The Wonderful Company, a large privately held consumer goods company, wanted to simplify IT support while working with limited technology resources and a backlog of repetitive manual tasks. To address this, it partnered with Moveworks and introduced its AI-powered chatbot, Wond-E, on Microsoft Teams alongside ServiceNow integration to create a faster, more self-service-driven employee support experience.

With Moveworks, The Wonderful Company automated IT assistance so employees could get answers in seconds instead of waiting for human support. Three months after rollout, 35% of employees were asking Wond-E first for IT help, more than 500 IT issues were resolved each month, over 1,000 issues were accelerated monthly, and the workload of two help desk FTEs was automated—freeing IT staff for higher-value work.

The Wonderful Company

Dennis Paulsen

Vice President of IT