Case Study: The Wonderful Company boosts IT support efficiency with Moveworks AI Assistant

The Wonderful Company frees IT support time with Moveworks as 35% of employees ask AI first

The Wonderful Company, a $4 billion producer of consumer goods, faced the challenge of maintaining its competitive edge without overextending its IT resources. To eliminate repetitive tasks and free up its staff for higher-value work, the company partnered with Moveworks to implement an AI solution.

The solution was Wond-E, Moveworks' generative AI Assistant. This tool automates the IT support process by understanding natural language and tailoring solutions to each employee's unique needs. The result was a significant freeing up of IT support staff time, with 35% of employees now asking Moveworks first for IT help. This success has positioned The Wonderful Company to expand Wond-E's capabilities as a single entry point for all employee needs.

The Wonderful Company