Case Study: the UK’s largest dedicated parcel delivery company improves IT support efficiency with Moveworks AI Assistant

The UK's Largest Dedicated Parcel Delivery Company boosts IT support adoption to 60% with Moveworks

A leading UK parcel delivery company faced significant challenges with its inefficient IT support system. Relying on traditional email and phone channels led to slow response times, operational bottlenecks, and high costs, which disrupted delivery schedules and impacted customer satisfaction. To overcome this, the company turned to Moveworks and implemented its AI Assistant.

Moveworks provided a swift transition to AI-driven support, phasing out the old channels. The solution delivered 24/7 instant responses and handled tasks autonomously. As a result, Moveworks achieved a 60% adoption rate as the primary IT support channel and performs the work of 8 full-time employees. This eliminated costly out-of-hours services and freed up resources to be redirected towards further automation projects.