Case Study: TC Energy launches an AI assistant in under two months with Moveworks

TC Energy transformed legacy IT in less than two months with AI

TC Energy, a major energy company operating pipelines, storage facilities, and power-generation plants across Canada, the U.S., and Mexico, needed to modernize its legacy IT support systems to keep pace with the rapidly evolving energy industry. CIO Chris Foster wanted a digital transformation approach that could improve the employee experience, save time and money, and deliver value quickly, making AI a central part of the strategy.

Moveworks provided TC Energy with its AI Assistant, Joule, which went live in under two months and began resolving IT issues end to end from day one. With Moveworks, TC Energy avoided the need to train models or build and maintain dialog flows, and the platform continues to improve over time. The result was a successful AI launch in less than 60 days, giving TC Energy the bandwidth to focus on broader digital transformation initiatives.

TC Energy

Chris Foster

Chief Information Officer