Case Study: Stitch Fix achieves seamless hybrid employee communication with Moveworks

Stitch Fix sets the gold standard for employee comms

Stitch Fix, the personal styling service, needed a better way to communicate with more than 10,000 employees as work shifted to a hybrid model. Traditional mass emails were easy to miss, and with just 12 IT agents, even routine software, security, and policy changes could quickly create a flood of support requests.

Moveworks helped Stitch Fix implement its Employee Communications solution through the AI Assistant Astra, enabling targeted, actionable messages based on location and department. The team could send proactive notifications, let employees take action directly in chat, and track engagement in real time, including who saw a message, who acted, and who needed reminders—improving communication effectiveness and reducing IT busywork.

Stitch Fix

Ravindra Sunku

Senior Director of IT