Case Study: Seagate Technology helps 65,000 employees adapt to remote work with Moveworks AI Assistant

Seagate Technology automated the work of 25 help desk agents with Moveworks

Seagate Technology, a global data storage company with 65,000 employees, faced the challenge of providing real-time IT support to its worldwide workforce without increasing the burden on its external help desk. To empower its employees and set a new standard for efficiency, the company turned to Moveworks and its AI-powered Assistant.

Moveworks implemented its AI Assistant on Microsoft Teams, allowing employees to resolve IT issues by describing them in natural language. The solution automated the equivalent workload of 25 full-time help desk agents, reducing monthly ticket volume from 60,000 to 40,000. This capability proved indispensable during the shift to remote work, with active usage of Moveworks jumping by 180% as it enabled employees to get immediate support from anywhere.

Seagate Technology