Case Study: Procore Achieves 98% Employee Satisfaction with Moveworks AI Assistant

Procore resolves IT issues for 81% of employees with Moveworks

Procore, a company that provides a platform for the construction industry, faced the challenge of supporting its growing number of digital-native employees who expected immediate IT help. Their support process was fragmented across multiple systems, overwhelming employees and hindering productivity. To scale support without increasing IT headcount, Senior Director of IT Steve LeBoeuf sought a digital employee experience strategy and turned to the vendor Moveworks for a solution.

Moveworks implemented its AI Assistant, known internally at Procore as "Bolt," which integrates with Slack to provide a single, simple channel for employees to get instant help with issues like password resets and software access. The solution automated support, resolving 81% of IT issues instantly. This resulted in 98% employee satisfaction with the experience and allowed Procore's IT team to focus on more complex, high-impact projects instead of routine tasks.

Procore