Case Study: Nutanix achieves faster IT support resolution with Moveworks

Nutanix resolves 54% of IT issues autonomously with Moveworks

Nutanix, a leader in cloud software and hyperconverged infrastructure, faced significant delays in its IT support. Employees often waited hours or even days for help with simple issues like application access, which hindered productivity. To address this challenge, Nutanix implemented the Moveworks AI platform to transform its employee support.

Moveworks provided instant, conversational IT support directly within Slack. The platform understood natural language requests to autonomously resolve issues, such as provisioning access through integrations like Okta. This solution from Moveworks was deployed in over seven weeks and quickly resolved more than half of all IT support issues autonomously, leading to a 90% employee satisfaction rate and allowing IT teams to focus on higher-value work.

Nutanix