Case Study: Nutanix boosts IT support automation with Moveworks

Nutanix Realizes Rapid Time to Value with AI Platform for IT Support

Nutanix, a leader in cloud software and hyperconverged infrastructure, wanted to improve employee IT support as the company grew rapidly. Its existing help desk processes were slow and fragmented, with employees waiting hours or even days for access requests and issue resolution. Nutanix turned to Moveworks and its AI-powered conversational support platform in Slack to create a faster, more intuitive employee experience without requiring users to learn a new system.

Moveworks worked with Nutanix to analyze ITSM ticket data, identify the best use cases, and launch in less than two months through planning, soft launch, and rollout. The solution included autonomous SaaS provisioning, AI-driven answers, ticket classification, approval workflows, and more. The impact was immediate: 54% of IT support issues were resolved autonomously, average resolution time dropped to seconds, 30,000 issues were resolved autonomously, and employee satisfaction with IT reached 90%.

Nutanix

Wendy M. Pfeiffer

Chief Information Officer