Case Study: ManTech cuts Tier 1 support workload by 50% with Moveworks AI Assistant

ManTech cuts Tier 1 support workload by 50% with Moveworks

ManTech, a provider of advanced technology services to U.S. federal agencies, faced a growing demand on its IT and HR support teams due to rapid expansion. The challenge was to scale support for employees across secure and remote locations while upholding strict government security standards. To address this, ManTech partnered with Moveworks to implement its AI-powered assistant.

Using the Moveworks platform, ManTech launched an AI assistant called Ask ManTech. The solution provided seamless, secure access to knowledge bases, automated recurring Tier 1 requests, and delivered 24/7 support. The results for Moveworks were significant, including a 50% reduction in IT Tier 1 workload, a 68% drop in call center volume, and a 93% customer satisfaction rating, all while maintaining high security and compliance.

ManTech