Case Study: Leidos achieves faster IT resolutions with Moveworks

Leidos cuts MTTR from hours to minutes with Moveworks

Leidos, a Fortune 500 technology innovator in national security and health, faced the challenge of supporting its massive enterprise operations. Their complex environment, governed by strict federal compliance standards, made delivering responsive IT support across hundreds of applications for a global workforce extremely difficult. They turned to the Moveworks AI platform to address this.

By implementing the Moveworks Agentic AI Assistant Platform, Leidos introduced an AI assistant named Iris that integrates with Microsoft Teams. This solution allows employees to resolve issues through natural conversation, enabling the AI to retrieve knowledge and trigger workflows. As a result, Moveworks helped Leidos cut its mean time to resolution (MTTR) from hours to minutes, deflecting thousands of monthly IT issues and saving thousands of hours per month while significantly boosting employee productivity and satisfaction.

Leidos