Case Study: a leading biotechnology firm boosts IT efficiency with Moveworks

Leading Biotechnology Firm saves over $1M a year with Moveworks

A leading multinational technology conglomerate faced significant inefficiencies in providing IT support across its diverse global operations and geographical regions. To overcome this challenge, the company partnered with Moveworks to implement its AI-powered Assistant platform within Microsoft Teams.

Moveworks provided an AI solution that allows employees to resolve tech issues and policy questions instantly using conversational language. The implementation resulted in slashed ticket resolution times, a 40% savings on software reclamation, and the recovery of 60,000 hours of productivity, saving over one million dollars per year. The Assistant autonomously handles a third of all tech issues, boosting employee satisfaction and allowing IT staff to focus on more strategic work.