Case Study: a leading automobile manufacturer reclaims 70,000 productivity hours with Moveworks AI Assistant

Leading Automobile Manufacturer reclaims 70,000 productivity hours with Moveworks

A leading automobile manufacturer faced a significant challenge in its digital transformation. As it shifted from a traditional manufacturing model to a software-first mobility company, its disparate and siloed enterprise systems created a barrier to a unified employee experience. To overcome this, the company implemented Moveworks' AI-powered Assistant to integrate these systems and unify support.

Moveworks provided a solution by deploying its Assistant on Microsoft Teams, allowing employees to interact with enterprise systems using natural language. This implementation resolved 70,000 requests autonomously in its first year, saving over 70,000 productivity hours and reducing the mean time to resolution to just 11.4 minutes. The success of the Moveworks solution led to widespread adoption across the company, expanding beyond IT to HR and facilities, and put the organization on track to eliminate its traditional service desk.