Case Study: Intercontinental Exchange turns IT tickets into actionable insights with Moveworks

Intercontinental Exchange turns 1,000s of IT tickets into action with Moveworks

Intercontinental Exchange (ICE) sought to build a more efficient employee experience but lacked visibility into the underlying issues affecting its workforce. While tracking standard IT metrics, Senior Vice President Chuck Adkins found they did not reveal the specific problems employees faced daily, making it difficult to prioritize improvements. To address this challenge, ICE turned to Moveworks for a solution.

Using Moveworks' Employee Experience Insights (EXI), powered by its Intelligence Engine, ICE gained an AI-driven analysis of its IT tickets. This solution transformed thousands of support requests into an actionable to-do list, allowing the IT team to identify and proactively address core problems, such as discovering Outlook was a major pain point. As a result, Moveworks enabled ICE to focus its resources more efficiently and drive meaningful change across the organization.

Intercontinental Exchange