Case Study: Procore achieves effortless employee support with Moveworks

How Procore Constructed An Effortless Employee Experience With AI

Procore, a fast-growing construction technology company, needed a better way to support a digital-native workforce without adding a large number of IT agents. Employees were spread across multiple support channels and systems, making it hard to get quick answers or self-serve routine issues. Procore turned to Moveworks and its AI chatbot, Bolt, to create a single, easy-to-use place for employees to get help.

With Moveworks Bolt in Slack, Procore automated support for common requests like password resets, software access, and account issues, while also routing unresolved issues into tickets. The solution helped provide instant automated IT support to 81% of employees, surfaced hundreds of knowledge articles and answers each month, and delivered 98% employee satisfaction. Moveworks also freed the service desk to focus on higher-impact work and helped Procore maximize existing IT investments.

Procore

Steve LeBoeuf

Senior Director of IT