Case Study: Leidos boosts IT productivity with Moveworks

How Leidos drives productivity at federal scale with generative AI

Leidos, a Fortune 500 federal solutions provider with 47,000 employees, needed a way to manage highly complex IT support across hundreds of applications while meeting strict security and compliance requirements. To improve employee productivity and deliver a better support experience, Leidos partnered with Moveworks and introduced its AI copilot, Iris.

With Moveworks, Leidos deployed a secure, enterprise-ready generative AI platform that integrates with systems like ServiceNow and Microsoft Teams to provide conversational self-service and automate routine IT tasks. The results included deflecting more than 3,000 routine IT issues each month, saving over 3,000 productivity hours monthly, serving up 3.4K AI answers per month, and cutting mean time to resolution from 47 hours to 15 minutes.

Leidos

Brian Hobbs

VP of Enterprise Applications