Case Study: Consumers Energy modernizes employee support with Moveworks

How Consumers Energy modernized employee support

Consumers Energy, a leading Michigan utility serving more than 8,000 employees, needed to modernize its employee support experience. Its service desk was overloaded, employees struggled to find answers quickly, and support teams had little time to focus on higher-value modernization work. To address this, the company turned to Moveworks and its AI-powered employee support platform, deployed as the virtual assistant CEVA.

With Moveworks, Consumers Energy launched CEVA on Microsoft Teams to provide a single place for IT and HR help, automate common requests, and improve employee communications. The solution resolved 35% of support requests automatically, answered more than 1,000 employee questions per month in minutes, saved 16,000 hours of employee productivity in 12 months, and helped reclaim 1,000 Adobe Acrobat licenses for $55,000 in savings through a targeted comms campaign.

Consumers Energy

Joe Langa

Team Leader