Case Study: Albemarle achieves 2x faster support resolution with Moveworks

How Albemarle’s help desk takes advantage of AI to double productivity

Albemarle, a global chemical company with 6,000 employees, needed a better way to support its fast-growing, worldwide workforce. Its IT team lacked real-time visibility into which issues were slowing employees down most, and it struggled to provide 24/7 support in multiple languages. To address this, Albemarle turned to Moveworks and its AI-powered support platform, including the ALbot chatbot in Microsoft Teams.

With Moveworks, Albemarle deployed ALbot to handle employee requests conversationally, resolve issues end-to-end, and provide multilingual self-service support across IT and HR. The result was a 2x faster resolution of average support issues, a 49% decrease in support ticket resolution time, and 80% of support tickets resolved without back-and-forth with IT. Moveworks also gave Albemarle Employee Experience Insights, helping leaders identify root pain points and prevent disruptions across the digital workplace.

Albemarle

Alok Singh

Director of IT Automation and Collaboration