Case Study: Palo Alto Networks boosts employee productivity with Moveworks

How AI helps Palo Alto Networks stay productive from anywhere

Palo Alto Networks, the global leader in cybersecurity, needed a better way to support a fast-growing hybrid workforce without dramatically increasing help desk headcount. To keep employees productive from anywhere, the company turned to Moveworks and its AI-powered employee support bot, Sheldon, to handle IT, HR, and policy questions through a conversational experience.

Moveworks enabled Palo Alto Networks to deliver instant, 24/7 support across Slack, ServiceNow, email, and direct messages, while automatically resolving requests like password resets, software access, and HR inquiries. The results were significant: Sheldon helped save 351,000 hours of employee productivity and supported more than 4,000 issues resolved per month, all while helping the company scale support efficiently as it grew.

Palo Alto Networks

Nicole Tate-Pappas

Senior Director of Digital Experience Management