Case Study: a global sustainable energy company boosts employee support efficiency with Moveworks

Global Sustainable Energy Company resolves 40% of support requests in seconds with Moveworks

The Global Sustainable Energy Company, a leader in sustainable energy solutions, faced the challenge of balancing rapid growth with efficient employee support. Their largely manual process meant employees struggled to find resources in a complex IT environment, slowing down their mission. The Vice President of IT sought an AI-powered tool from Moveworks to transform this into a fully digital experience and empower their geographically dispersed workforce.

By implementing the Moveworks AI Assistant on Microsoft Teams, the solution instantly resolved tech problems and answered policy questions. Moveworks autonomously handled 35% of support issues, reducing resolution time from days to minutes and achieving a 96% employee satisfaction rate. This freed the support team to focus on larger digital transformation projects and streamlined internal communications and onboarding processes.