Case Study: Consumers Energy saves $55K in licensing with Moveworks

Consumers Energy saves $55K with Moveworks

Consumers Energy, a major energy provider in Michigan, faced significant challenges with its internal support and communication systems. Their outdated processes and fragmented tools left employees struggling to find answers, overwhelmed the support team with routine tickets, and provided no reliable way to ensure critical communications were acted upon. To address this, they turned to the Moveworks Agentic AI platform for a modern solution.

Moveworks implemented its AI Assistant, internally called CEVA, which integrated natively with Microsoft Teams. The solution automated responses to common support requests and enabled targeted, actionable communications. A key result was a single campaign that recovered 1,000 unused software licenses, saving $55,000 in just 14 days. Overall, Moveworks helped Consumers Energy save 16,000 hours of employee productivity monthly and freed up IT teams to focus on high-impact strategic work.

Consumers Energy