Case Study: Ciena achieves 85% faster approvals and 100+ automated use cases with Moveworks

Ciena cuts approval times 85% with Moveworks

Ciena, a global provider of networking systems and software, faced challenges with fragmented systems and slow approval processes that were slowing down its distributed workforce. Their legacy support model created heavy workloads for IT and HR teams, leaving employees waiting and struggling to find information across disconnected tools. To address this, Ciena partnered with vendor Moveworks to implement an AI-powered assistant.

Using the Moveworks platform, Ciena launched an AI assistant named Navi to serve as a single conversational entry point for employee support. The solution automated over 100 use cases for IT and HR, dramatically reducing manual workloads. The results included an 85% reduction in approval times, cutting them from three days to just 30 minutes, and providing 24/7 support to half the workforce without expanding headcount.

Ciena