Case Study: Broadcom achieves 88% autonomous IT issue resolution with Moveworks

Broadcom resolves 88% of IT issues autonomously with Moveworks

Broadcom, a global infrastructure technology company, faced significant IT support challenges due to its rapid growth through acquisitions. This growth led to a high volume of urgent support requests, inconsistent service from outsourced partners, and immense pressure to onboard thousands of acquired employees. Broadcom turned to Moveworks, an AI platform, to automate its IT support and help employees find answers themselves.

By deploying Moveworks' conversational AI integrated into Google Chat, Broadcom enabled employees to resolve common IT issues through natural language requests without scripting. The solution, which leveraged the company's existing knowledge base, autonomously handles tasks like password resets and ticket status. Moveworks helped Broadcom resolve 88% of support issues without human intervention, autonomously solving over 75,000 IT issues and providing answers to employees in seconds instead of days.

Broadcom