Case Study: Autodesk achieves instant IT support and faster employee service with Moveworks

Autodesk HelpBot Quick answers bring quick adoption

Autodesk, a growing software company, faced the challenge of providing immediate, frictionless IT support to its employees. The company wanted to move away from a slow ticketing process and sought a solution that could understand and instantly resolve a wide array of IT issues. They partnered with the vendor Moveworks to implement an AI-powered chatbot, which they named HelpBot.

The Moveworks solution was deployed in Slack, providing a single place for employees to get help. The AI chatbot continuously learns from interactions and data to autonomously resolve common issues like password resets and account unlocks. As a result, Moveworks now resolves 28% of service desk issues with a median resolution time of under one minute, freeing up IT agents to focus on more strategic work and leading to rapid employee adoption.

Autodesk

Prakash Kota

Chief Information Officer