Case Study: AppDynobot achieves faster onboarding and flat IT headcount with Moveworks AI Assistant

AppDynobot automates 30% of employee issues with Moveworks

Moveworks helped AppDynobot, a leading enterprise software company, to scale its personalized IT support for a rapidly growing workforce. The challenge was to onboard new hires efficiently without increasing IT support resources or costs, despite the demand for high-quality, white-glove service for over 2,000 employees.

The solution was Moveworks' AI Assistant, which uses natural language understanding to resolve employee requests directly in Slack. It autonomously handles onboarding tasks like account unlocks and application provisioning. As a result, Moveworks automatically resolved over 30% of issues, allowed IT headcount to remain flat while the company scaled, and handled 52% of account unlocks without agent involvement.

AppDynobot