Case Study: Albemarle achieves 2x productivity with Moveworks

Albemarle doubles productivity and cuts support resolution time by 49% with Moveworks

Albemarle, a global chemical company and the world's largest lithium manufacturer, faced challenges supporting its rapidly growing global workforce. Their traditional support model struggled to provide timely, multilingual, 24/7 assistance across different regions and time zones. Leadership also lacked visibility into the specific issues that were most disruptive to employee productivity, making it difficult to prioritize improvements. To address this, they turned to the AI platform Moveworks.

By implementing Moveworks' AI assistant, Albemarle enabled employees to get help in natural language and resolve issues like software requests and account unlocks instantly. The solution provided multilingual support without needing localized service desks and delivered profound insights into employee pain points. As a result, Moveworks helped Albemarle resolve 80% of support tickets without IT back-and-forth, halve resolution times, and double productivity across their organization.

Albemarle