Case Study: AkzoNobel boosts productivity and AI adoption with Moveworks

AkzoNobel boosts employee support adoption to 72% with Moveworks

AkzoNobel, a global paints and coatings company with 35,000 employees across 150 countries, faced a challenge with fragmented knowledge systems. Employees struggled to find accurate information in their native languages across disparate systems, which slowed productivity and increased reliance on manual support. This prompted a company-wide IT transformation initiative seeking a secure, AI-powered solution to unify information access, a need they addressed by selecting the vendor Moveworks.

Moveworks implemented its agentic AI assistant, named Xara at AkzoNobel, which leveraged a reasoning engine and large language models to provide unified enterprise search and task automation within Microsoft Teams. The solution resulted in 72% adoption by the workforce, with over 25,000 employees using it to find information and automate workflows. This led to a 40-50% reduction in mean time to resolution and achieved a record-high customer satisfaction score of 87%, delivering major productivity gains at a global scale.

AkzoNobel