Case Study: Achieve delivers instant IT help with Moveworks AI

Achieve delivers instant IT help with AI

Achieve, a financial services company known for serving underserved customers, needed a faster, simpler way to provide IT support to a high-velocity workforce of new hires and call center employees. To reduce frustration with portals and improve access in a secure VDI-based environment, Achieve turned to Moveworks and its AI-powered conversational bot, Alfred, in Slack.

With Moveworks, Achieve enabled employees to handle IT tasks through natural language chat, including password resets, software access, mailing list changes, FAQs, coworker lookups, and ticket filing. The rollout was implemented incrementally with strong audit-trail and approval controls, and it delivered major results, including 95% of password resets being fully automated, faster issue resolution, more time for IT agents to focus on strategic work, and stronger adoption of Slack as a communication channel.

Achieve

Mark Tonnesen

Chief Information Officer