Case Study: a social media company reduces support tickets and speeds employee help with Moveworks AI Assistant

a social media company cuts follow-on tickets by 99% with Moveworks

The social media company faced a challenge where its IT team was overwhelmed by preventable issues and routine support tickets. Employees were not receiving critical updates in time, creating a communication bottleneck that hindered productivity. To break this cycle, the company partnered with Moveworks to implement its agentic AI assistant platform.

Moveworks provided a solution that integrates directly into Slack, serving as an intelligent front door for employee support. The AI assistant interprets requests, retrieves answers, and takes action, allowing employees to get help instantly. This resulted in a dramatic reduction in avoidable issues, including a 99% decrease in follow-on tickets for a top communications campaign, enabling the IT team to shift from firefighting to proactive problem-solving.

Social Media Company