Case Study: a leading biotechnology firm saves $1 million annually with Moveworks conversational AI

a major biotech firm saves $1 million annually with Moveworks

A major biotech firm specializing in cancer treatments was facing slow IT support that was constraining its highly skilled workforce. With tech problems taking an average of three days to fix manually, the company's CIO sought an innovative solution to modernize and scale employee support. They turned to Moveworks and its conversational AI assistant to provide real-time help.

Moveworks implemented its AI assistant, which resolves tech problems and policy questions through conversational language on Microsoft Teams. The solution handled a wide range of IT issues instantly, from password resets to software requests. This reduced resolution time from days to seconds, saving employees tens of thousands of hours and saving the firm $1 million annually. Moveworks also empowered the IT team to focus on more impactful work while increasing employee satisfaction.