Case Study: a California city saves 3,000+ hours annually with Moveworks

a California city saves 3,000 hours annually with Moveworks

a mid-sized city in California with over 1,500 employees faced an inefficient IT helpdesk. Their outdated support channels, like phone and email, were overwhelmed and unscalable for their hybrid workforce. A limited knowledge base forced agents to manually handle common tasks, consuming valuable time and hindering their ability to focus on more strategic work.

The city implemented Moveworks, an advanced agentic AI-powered IT helpdesk solution. The Moveworks AI Assistant integrated with existing systems like Microsoft Teams and was deployed in under two months. This automation saved the city over 3,000 hours annually by handling routine tickets, which freed up the IT team for higher-value work and avoided the costs of hiring additional personnel.