Case Study: Jamf achieves instant employee support and 70% AI assistant adoption with Moveworks

70% of Jamf employees can't resist AI-powered support

Jamf, the Apple enterprise management leader, needed a faster, more intuitive way to support a global workforce that was frustrated by rigid chatbots and ticket-based systems. As the company scaled, employees wanted help in the tools they already used instead of being forced into separate support channels. Jamf turned to Moveworks and its AI Assistant to meet employees where they work.

Jamf implemented Moveworks’ agentic AI assistant, Caspernicus, in Slack and connected it with systems like ServiceNow, Active Directory, and Okta to automate common requests such as password resets, software access, and list updates. The result was faster, frictionless support with requests resolved in minutes, and more than 70% of Jamf employees now actively use Moveworks to get help at work.

Jamf

Melissa Dunham

Senior Director of IT Support and Experience