Case Study: Travix International achieves global real-time feedback and improved customer satisfaction with Mopinion

Travix revamps digital feedback programme worldwide using Mopinion software

Travix International, an online travel company operating 39 websites across 35 countries under five major brands, needed to raise its “Customer First” focus by measuring digital satisfaction more systematically. The company planned to roll out NPS, CSAT and Goal Completion Rate tracking across key markets and required robust feedback analytics to collect, analyse and enable real-time action on customer feedback.

Travix selected Mopinion for its advanced analytics and proactive guidance on KPIs, survey design, dashboards and action management, replacing a less proactive supplier. With Mopinion, Travix now collects and analyses feedback worldwide in real time and routes actions to the right people, putting the company in a stronger position to improve the online experience for flight search, booking and management.

Travix International

Benjamin Groenewoud

Product Owner CRO