Case Study: Recharge.com achieves real-time customer insights and a stronger customer-first strategy with Mopinion

Recharge.com partners up with Mopinion to strengthen its customer-first strategy

Recharge.com, a global prepaid-credit platform operating in over 130 markets, needed to strengthen its customer-first strategy by improving the quality of its online feedback loop. To ensure a smooth, fast and safe recharge experience for millions of users, the company sought a partner that could help capture more meaningful and actionable customer feedback.

They chose Mopinion, whose feedback tools deliver real-time insights and an accurate pulse on customer happiness and satisfaction. Those insights give Recharge.com’s teams actionable data to improve the online recharge experience, strengthening the feedback loop and supporting ongoing customer-experience improvements.

Recharge.com

Angelo Tinella

Director of Customer Experience