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Case Study: N3Wstrategy achieves daily Voice of the Customer insights to improve online customer experience with Mopinion
A Mopinion Case Study
Mopinion releases partner video featuring N3Wstrategy
N3Wstrategy is a consultancy founded in 2008 that helps large enterprises, government organisations and upper‑segment SMBs become more customer‑centric. In a partner video, founder Nils Schmeling emphasizes the challenge of reliably listening to and measuring the Voice of the Customer to improve the online customer experience and to provide actionable insights for clients.
To address this, N3Wstrategy partnered with Mopinion and adopted its VoC software through the Mopinion Partner Programme. Mopinion’s easy‑to‑use feedback tools enable daily collection of website and app feedback, letting N3Wstrategy turn responses into optimisation priorities; according to Schmeling, Mopinion understands their needs, adjusts services accordingly, and has become a trusted partner in improving client digital experiences.
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N3Wstrategy
Nils Schmeling
Founder and Managing Partner