Case Study: Lowell achieves stronger client engagement with Mopinion

Lowell Nordics supercharges client engagement with Mopinion

Lowell Nordics, part of Lowell, was looking for a reliable way to collect customer and client feedback across its digital services to improve engagement, operational efficiency, and the online experience. After evaluating 14 alternatives, Lowell chose Mopinion for its easy integration, multilingual support, customizable surveys, and flexible pricing.

With Mopinion, Lowell implemented five feedback forms across 12 platforms in four countries, using surveys to track CSAT, NPS, and ease of use, plus open-ended responses. The results included stronger customer engagement, better insights through alerts and coded responses, and increased internal awareness of user journeys and overlooked content, helping Lowell act more effectively on feedback.

Lowell

Bahadir Gurkan

Service Designer