Case Study: K2 Systems achieves actionable user insights and improved usability in K2 Base with Mopinion

K2 Systems launches Mopinion within its planning software

K2 Systems, a German supplier of solar mounting systems, integrated their planning software K2 Base to help customers design PV installations. They faced a lack of insight into how users experienced the tool and needed to reconcile the platform’s detailed, structure-focused calculations with a more intuitive, fast workflow for users.

To solve this, K2 embedded Mopinion feedback forms in K2 Base (triggered on page leave) to capture Goal Completion Rate, workflow ratings, and targeted follow-ups that pinpoint where users struggle—whether with technical details or navigation. The customizable dashboards and GDPR-compliant setup gave K2 clear, actionable usability data, enabling focused improvements and a roadmap to evolve the user journey toward “user delight.”

K2 Systems

Lucas Toulon

Assistant of CEO