Case Study: Interpolis achieves improved customer insights and streamlined feedback management with Mopinion

Interpolis - Customer Case Study

Interpolis, the Netherlands' largest insurance brand for travel, cars and people, relies heavily on customer feedback but had been using a DIY approach—manually calculating metrics like NPS in Excel. That process was time-consuming and limited, so Interpolis switched to Mopinion to streamline feedback collection and analysis.

Mopinion provides passive, active and embedded feedback forms that capture more detailed insights across the customer journey, making it easy to track post-claim promoters and share results internally. The platform now helps Interpolis assess goal completion rates and measure customer effort, giving teams clear, actionable data to improve service and performance.

Interpolis

Christiaan Buitenhuis

Senior Market Researcher