Case Study: Topicus achieves faster product improvements with Mopinion

How Topicus maximises their products with digital feedback

Topicus, a leading provider of consumer-centric digital platforms and software for healthcare and other sectors, needed a faster way to gather user input to improve mission-critical products. Working with Mopinion, Topicus wanted a digital feedback solution that could help its UX and research team collect insights quickly while meeting strict healthcare privacy and security requirements.

Mopinion implemented micro-surveys and CSAT/CES feedback forms at key moments in the user journey, with responses also routed into Slack for broader team visibility. This helped Topicus shorten the time from question to answer, prioritize roadmap decisions, and uncover UX issues in real time; one product reportedly achieved a roughly 30% response rate, and Mopinion feedback led to a fix that improved API queries so only relevant options were shown.

Topicus

Max de Rooij

Data Analyst