Case Study: SUPER RTL improves user satisfaction and product insights with Mopinion

How SUPER RTL keeps a pulse on user satisfaction

SUPER RTL’s TOGGO brand, a kids’ entertainment platform with web and mobile experiences, needed a flexible, privacy-conscious way to measure user satisfaction and gather product insights after relaunching its website and app. The team turned to Mopinion for a feedback solution that could support surveys across channels and help inform decisions for product, marketing, insights, and sales teams.

Mopinion implemented flexible feedback forms for general happiness tracking, feature testing, backlog prioritization, fake door testing, and market research. SUPER RTL reported that the solution quickly delivered actionable insights, helped resolve issues faster through metadata, and supported product improvements; one feature survey collected nearly 300 responses in just two days, giving the team strong input to guide its digital roadmap.

Super RTL

Daniel Haupt

Product Owner