Case Study: MeisterTask achieves improved user experience and a 20% lift in Japanese customer satisfaction with Mopinion

How MeisterTask transformed its user experience with Mopinion feedback

MeisterTask is a design-focused task management tool that needed deeper insight into how users set up projects and navigated the app. Because their previous feedback vendor lacked customization, they sought a more flexible solution to uncover usability issues, understand what users liked and disliked, and maintain high UX and satisfaction across multiple languages.

MeisterTask adopted Mopinion’s customizable in-app surveys (conditional logic, custom CSS, slide-ins), NPS element and Slack integration to collect targeted feedback and open comments. The insights drove product and translation improvements—notably better French and Japanese translations—and helped boost Japanese customer satisfaction by 20%, while enabling ongoing NPS monitoring and continuous UX enhancements.

MeisterTask

Silviu Oprean

Growth Marketing and Translation Manager